Tickets purchased with Refundable cover provide extended cancellation rights if you’re unable to attend the event for one of the specified reasons, such as illness, travel delays, or severe weather. Please note that claims are subject to supporting documentation for the applicable reason.
You can view the full terms and conditions HERE.
Please be aware that the Refundable fee is non-refundable in the case of rescheduled or relocated events.
Refundable is a third-party refund provider, and we’re unable to assist with claims submitted to them. Any queries or feedback regarding your application should be directed to their Customer Experience Team.
Refundable FAQ:.
How do I request a refund if I have purchased Refundable tickets?
To apply for a refund please contact the Refund Protect team HERE. Refunds must be requested no more than 60 days after the event date.
What are the reasons I can request a refund if I have purchased Refundable tickets?
There are over 20 circumstances you may request a refund. A full list can be viewed in our terms and conditions HERE.
When can I request a refund if I have purchased Refundable tickets?
Refunds must be requested no more than 60 days after the event date
Can I request a refund if I change my mind on attending the event?
No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Change of mind is not an approved reason.
Can I change to Refundable tickets after I’ve bought my tickets?
No, refundable tickets can only be selected during the original purchase.
Can I request a partial refund on my purchase if I have selected Refundable tickets?
Yes, you can request a partial refund from your ticket purchase if your circumstances meet the list of approved reasons.
What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets?
All refunds for cancelled or rescheduled events are managed by Ticketek UK. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled.