We have a lot of information here on our help pages and on the website event pages.
If you can't find the answers you are looking for, fill out a form and our support team will happily look into your request.
Our helpdesk hours are Mon-Fri 9am-5pm. If you have contacted outside of these times we will be back to you as soon as possible.
WE ARE CURRENTLY EXPERIANCING AN UNPRECEDENTED AMOUNT OF MESSAGES, IF YOU HAVE SUBMITTED A REQUEST WE WILL GET BACK TO YOU. WE KINDLY ASK YOU DO NOT SEND IN FOLLOW UP REQUESTS AS THIS WILL SLOW OUR TEAM DOWN. THANK YOU FOR YOUR UNDERSTANDING.
To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. If you have any follow up questions or information then please add it to the thread as multiple request can slow our team down.
Remember some tickets may have their delivery delayed. Check out our Ticket Delivery Live Updates