You can find a wide range of helpful information on our Help pages and individual event pages on the website.
If you’re unable to find the answer you need, please complete an enquiry form and our Support Team will be happy to assist.
Our Helpdesk is open Monday to Friday, 9:00am–5:00pm. If you contact us outside of these hours, we’ll respond as soon as possible on the next working day. Please note that we are closed on Bank Holidays.
We’re currently experiencing a high volume of enquiries, so we kindly ask that you submit only one request. A member of our team will respond as soon as they can. Thank you for your patience and understanding.
To help us assist you as quickly as possible, please complete the form in full and include all relevant booking details, such as your Customer ID, Order ID, Event Name, and Event Date. Please also contact us using the email address registered to your Ticketek UK account. If you have any additional information or follow-up questions, kindly reply within the same email thread, as submitting multiple enquiries may delay our response time.
For our Mail ticket deliveries, please check out our Ticket Delivery Live Updates page.